Find answers about choosing yoga mats, foam rollers, balance ball chairs and other MazeJump gear, plus ordering, shipping, returns and order tracking. If you need more help, contact us through the Contact page.
Choosing gear
How do I choose a yoga mat?
Start with how you practice. A thicker mat generally gives more cushioning for knees and joints, while a thinner mat can feel steadier for balance work. Check the thickness, size and care instructions listed on the product page, and choose the option that matches your practice space and routine.
What is the difference between a foam roller and a massage tool?
Foam rollers cover a wider area and are often used for general warm-ups and cool-downs. Smaller massage balls and rollers are easier to target a specific spot. Read the product description to see which area and use each item is made for.
How do I choose a balance ball chair?
Balance ball chairs are sized to suit different users, so check the size and weight guidance on the product page before ordering. Use the chair on a flat, clear floor and follow the inflation and care instructions supplied with the product.
Care and use
How do I clean a yoga mat or towel?
Follow the care instructions on the product page. In general, wipe a mat clean after use, let it dry fully before rolling it up, and wash towels as directed on their labels. Keep mats away from sharp objects and prolonged direct heat.
How often should I use a foam roller?
Many people use a foam roller as part of a warm-up or cool-down. Start gently, use slow and controlled movements, and stop if you feel sharp pain. If you have an injury or a medical condition, ask a qualified professional before starting a new routine.
Ordering, shipping and returns
Is shipping free?
Free standard U.S. shipping is offered as shown at checkout. See the Shipping Policy for the current terms and any exceptions.
How do I track my order?
Use the Order Tracking page and enter your order details as requested there. If tracking information is not yet available, please allow time for the order to be processed and dispatched.
What if I need to return or cancel an order?
Returns are accepted within 30 days, subject to the conditions in the Refund and Return Policy. To cancel an order, see the Cancel Order Policy and contact us as soon as possible with your order number.
How can I contact MazeJump?
Use the Contact page, email [email protected], or call +1 212 772 0022. Our address is 1064 Madison Ave, New York, NY 10028, USA.